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I understand the issues regarding clearing of customs, the circumstances were unfortunate and in my experience rare. I would very much like to receive the same antibody. It this could be sent out on Monday next week, this should help to ensure that the package does not sit at customs over the weekend. I would also like the antibody to be sent directly to my collaborators, minimizing handling time. Please send to:
Asked on Jun 27 2012
Thank you for confirming these details and for your cooperation. The details provided enable us to closely monitor the quality of our products.
I am sorry this product did not perform as stated on the datasheet and for the inconvenience this has caused. As requested, I have issued a free of charge replacement with the order number 1116275.
To check the status of the order please contact our Customer Service team and reference this number.
Please note that this free of charge replacement vial is also covered by our Abpromise guarantee. Should you still be experiencing difficulties, or if you have any further questions, please do not hesitate to let us know.
I wish you the best of luck with your research.
Answered on Jun 27 2012