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I bought one of your products (thapsigargin, ab120286) and today it has been
delivered at room temperature, but its storage, as data sheet reports, is -20°C.
I'm not sure that the shipping was appropriated and I reserve to reclaim this
productif it will have some problem.
Thank you for your attention
Asked on Jan 24 2012
Thank you for your inquiry.
I can confirm that this product is shipped at room temperature.
It has been tried and tested by us that the shipping at room temperature does not have any negative effect on the product quality.
We recommend to store it at -20C immediate after the arrival for long term storage. I would like to make you aware that the Abpromise guarantee only covers the product for six month when the product was stored as instructed on the datasheet.
If stored correctly, you will be happy to provide a free of charge replacement of credit note in the unlikely case that a product is not functioning as stated on the datasheet.
I hope I could reassure you that ab120286 will be functional. Please do not hesitate to contact me again with any further questions and concerns.
Answered on Jan 24 2012