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I talked with my supervisior.
He would like to have a refund for both off the antibodies.
Could you please send me the details fort he refund and I will forward it to our management.
Asked on Nov 26 2012
Thank you for contacting us.
Your credit note ID for the refund of both antibodies is xxx.
I am sorry that both antibodies did not perform as stated on their datasheets. I have asked our Finance department to issue a credit note for you. The credit note may be used in one of the following ways:
(1) Redeemed against the original invoice if this hasn't already been paid.
(2) Held on the account for use against a future order.
(3) A full refund can be offered where no other invoices are outstanding.
Please contact your Finance department to confirm how you would like the credit note to be used and ensure it is not redeemed without your knowledge.
To specifically receive a refund please ask your Finance department to contact our Finance department at firstname.lastname@example.org or by telephone using the information at the “Contact Us” link in the top right corner of our website.
The credit note ID is for your reference only, please refer to the credit note ID in any correspondence with our accounting department. We will send you the completed credit note by email or postal mail with the actual credit note number which will start with the letters CGB.
I hope this experience will not prevent you from purchasing other products from us in the future. Our Scientific Support team is always at your service should you require further expert advice
Answered on Nov 26 2012