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Hello, Thank you for your reply. I would like a credit note and would really appreciate a speedy resolution, as I urgently need to proceed with a reliable antibody, especially given I have lost many valuable weeks on the abcam one. Thanks for your help,
Asked on Jan 13 2012
Thank you for your note. This is to let you know that I have just contacted and asked our Account Department to raise a credit note for you - for the cost of one vial of ab96839. For your information, the internal reference note for this credit is CN19269. You can use this credit in the near future for any of the products which are in the catalogue or you could get a full refund from the Distributor. I hope this helps and if I can assist further, please do not hesitate to contact me.
Answered on Jan 13 2012