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Here are the additional information for which you asked : 1) Is your plasma sample from human (please specify species)? *Yes* 2) How long has ab769 been stored at 4C? The storage instructions are: Store at +4°C short term (1-2 weeks). Aliquot and store at -20°C or -80°C. Avoid repeated freeze / thaw cycles 4) *2 weeks* 3) How did you block your membrane - please specify blocking agent (and %) and blocking time? *Milk 10%* Could you also provide the purchase order number for this product = *192677* You will also find below the history of our prehundred e-mails where all this information was dejà mentioned ! Bests regards
Asked on Jan 19 2007
Thank you for the requested information. I have re-examined our record and I was not able to find this information in our past correspondences with you. In regards to the purchase order number "192677", this was an order for ab7355 (Acinus antibody) placed by Patricia from the Inserm. Could you please check this information again and provide the correct PO# for ab769? Our policy at Abcam is that if an antibody does not work as specified on the datasheet, we will offer a replacement or reimbursement if the product has been purchased within 90 days. Again, I apologize for any inconveniences and I look forward to your reply.
Answered on Jan 22 2007