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Thank you so much for your answer and replacement. I ordered your product on xxx. I would like you to refund me for Ab10579 only because I am still using Ab47717 for western blot analysis.
Asked on Feb 02 2012
Thank you for your email.
Your credit note ID is xxx for ab10579.
I am sorry that this antibody did not perform as stated on the datasheet. If payment has already been made on the original order and you wish to receive a refund, please ask your purchasing department to contact our accounting department so that we may gather the correct information needed for the refund. To avoid confusion, please ensure your accounts department is aware of how the credit note is being used.
Our accounting department can be contacted by email at firstname.lastname@example.org or by telephone using the information at the Contact Us link in the top right corner of our website. Please refer to the credit note ID in any correspondence with our accounting department.
The credit note ID is for your reference only and does not automatically guarantee the credit.
Since ab47717 has been tested in IHC-P, it would be covered under our Abpromise guarantee and thus, a free of charge replacement, credit or refundcan be offered for it.
I hope this experience will not prevent you from purchasing other products from us in the future. Our Scientific Support team is always at your service, should you require further expert advice.
Answered on Feb 02 2012