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I want ab85016 and ab729 with a different lot number (GR23197-4 and GR44781-1, respectively).
Asked on Jan 19 2012
Thank you for your reply. The details provided enable us to closely monitor the quality of our products.
I am sorry these products did not perform as stated on the datasheet and for the inconvenience this has caused. As requested, I have issued a free of charge replacement with the order numbers xxx for ab729 and xxx for ab85016, respectively.
To check the status of the order please contact our Customer Service team and reference this number.
Please note that these free of charge replacement vials are also covered by our Abpromise guarantee. Should you still be experiencing difficulties, or if you have any further questions, please do not hesitate to let us know.
I wish you the best of luck with your research.
Answered on Jan 19 2012